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PROBLEM DETAILS

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ID: 30302

User: c504dutton

Date: 6/11/2010 07:55:33

Title: PC not working

Priority: MEDIUM

Category: Computer Problem

DESCRIPTION

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PC not working, orange light on monitor, green light on base unit, all cables plugged in?

NOTES

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[11/06/2010 08:25:29 - ]

xxx is currently logged on to the system, is her machine now working again?

Thanks

[11/06/2010 08:26:09 - c504dutton]

Hi, No xxx is currently sat at another PC in the office.

[11/06/2010 08:31:53 - ]

Orange light on the monitor means that no signal is getting to it, please check the monitor lead (the one with the two screws on each end) is securely fastened at both the monitor and terminal. If that doesn’t fix it, please remove the power lead from the Terminal for 15-20 seconds the put it back in and try booting it up again.

[11/06/2010 09:21:32 - c504dutton]

Hi, now there is a orange light on the Monitor and by the look theres NO power going to the base after switching off/on.

[11/06/2010 11:33:55 - ]

Any chance you can try a different power lead in the base unit? and check that the power lead and transformer are pushed together securely.

Thanks for you help

[11/06/2010 12:04:33 - c504dutton]

Ok, nicked a lead from another unit and all working fine, but we will need another power lead ordering as we have a pc with no power.

[11/06/2010 16:50:49 - ]

how about just replacing the fuse ?

[11/06/2010 16:53:53 - c504dutton]

xxx our BM wouldnt be happy for me to do that.