Policies

Tuple Equine is committed to transparency, fairness, and the welfare of our horses. This policy explains the circumstances under which a purchaser may request a refund or return.

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If you buy a horse from Tuple Equine (a business):

• You are protected by UK consumer law.

• The horse must be as described and fit for the purpose it was sold for.

First 14 days after purchase

• If the horse is not as described or not fit for purpose, you can ask for a full refund.

• You must tell us in writing within 30 days.

• The horse must not have been resold, bred from, or significantly overworked.

Behaviour & soundness

• Horses can behave differently in new environments.

• Normal settling-in issues are not grounds for a refund.

• Refunds are only considered for serious problems that clearly existed before the sale.

Vettings

• We strongly recommend an independent vetting.

• A vetting does not guarantee future soundness.

• Vet reports help decide refund requests but do not automatically mean a refund.

What refunds don’t cover

• Change of mind

• Change in buyer circumstances

• Issues caused after sale by handling, care, injury, or management

Transport & costs

• Return transport costs are normally the buyer’s responsibility unless agreed otherwise.

Our promise

• We describe our horses honestly

• We put welfare first

• We aim to resolve any issues fairly and professionally

If you have a concern, please contact us as soon as possible in writing.